Abstract

No-show rates in a South Texas outpatient clinic have been as high as 16% to 20% which increases wait times to be seen in the clinic and decreases patient access to outpatient care. This no-show rate data has continued despite multiple interventions that have been implemented in an academic health science center. Physical, socio-economic, geographic, and health/lifestyle factors affecting no show or missed appointments are crucial to determining the most appropriate interventions to alleviate this issue. No-show rates are important metrics to improve because it directly affects the organization's revenue, access to care, and appointment wait times. Research evidence regarding interventions for improving no show rates include text messaging, appointment call reminders, patient portal, telehealth, and template optimization. Applying open-access scheduling in an outpatient clinic could potentially decrease no-show rates, increase patient care access, and increase patient satisfaction.

Date of publication

Spring 5-8-2024

Document Type

DNP Scholarly Project

Language

english

Persistent identifier

http://hdl.handle.net/10950/4682

Committee members

Cheryl Parker, PhD, RN, NI-BC, Casey D. Peterson, MBA, Lauri D. John, PhD, RN, CNS, Gina Nickels-Nelson, DNP, FNP-BC

Degree

Doctor of Nursing Practice

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