DNP Final Report: Effects of Open-Access Scheduling on Patient No-Show Rates in an Outpatient Clinic
Abstract
No-show rates in a South Texas outpatient clinic have been as high as 16% to 20% which increases wait times to be seen in the clinic and decreases patient access to outpatient care. This no-show rate data has continued despite multiple interventions that have been implemented in an academic health science center. Physical, socio-economic, geographic, and health/lifestyle factors affecting no show or missed appointments are crucial to determining the most appropriate interventions to alleviate this issue. No-show rates are important metrics to improve because it directly affects the organization's revenue, access to care, and appointment wait times. Research evidence regarding interventions for improving no show rates include text messaging, appointment call reminders, patient portal, telehealth, and template optimization. Applying open-access scheduling in an outpatient clinic could potentially decrease no-show rates, increase patient care access, and increase patient satisfaction.
Date of publication
Spring 5-8-2024
Document Type
DNP Scholarly Project
Language
english
Persistent identifier
http://hdl.handle.net/10950/4682
Committee members
Cheryl Parker, PhD, RN, NI-BC, Casey D. Peterson, MBA, Lauri D. John, PhD, RN, CNS, Gina Nickels-Nelson, DNP, FNP-BC
Degree
Doctor of Nursing Practice
Recommended Citation
Wilkinson, Maria Aileen A. MSN, MBA, RN, "DNP Final Report: Effects of Open-Access Scheduling on Patient No-Show Rates in an Outpatient Clinic" (2024). DNP Final Reports. Paper 54.
http://hdl.handle.net/10950/4682
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Health Information Technology Commons, Nursing Administration Commons, Other Nursing Commons, Quality Improvement Commons