Patient care is forever changing to improve satisfaction, safety, and overall treatment. Over the past few years, patients and their families are more invested in their overall care in the hospital and expect to be informed every step of the way. A common complaint from patients or their families is that one nurse or staff did not know the individuals care or treatment plan, there were no shift goals to work toward discharge, and the nurse did not update the patient/family with changes in care. All of these complaints along with the patient satisfaction scores and communication between the treatment team, resulted in a decrease within multiple departments within the Christus health system. This inspired the following PICOT question: in acute care facilities for adult patients, does bedside shift reporting (BSR) compared to traditional shift reporting affect patient satisfaction through surveys within a six-week period?

Date of publication

Winter 12-5-2021

Document Type

MSN Capstone Project



Persistent identifier



Masters of Nursing