The purpose of this study was to examine the relationships between engagement, job satisfaction, job burnout, and turnover intention as provided by higher education student services employees. This study addressed the gap in the literature: the lack of information regarding the experiences, attitudes, and perceptions of student services employees and examined the relationships among employee engagement, job satisfaction, job burnout, turnover intention by analyzing the responses received from members of the electronically mailed (e-mail) survey that contains a combination of three main survey instruments to review employee engagement, job burnout, job satisfaction, and turnover intention.

Six research hypotheses for the variables of employee engagement, job burnout, job satisfaction were tested with bivariate correlations using the Pearson r coefficient. The final hypothesis was assessed via linear multiple regression in which the hypothesis tested was that employee engagement, job burnout, and job satisfaction predicted turnover intention. The regression model included controls for the demographic and employment characteristics reported by the participants. A total of 275 surveys were collected electronically through convenience sampling. H1 through H7 were all supported. This study produced a new way of considering the constructs of employee engagement might be a more robust construct for understanding what leads employee to report turnover intentions. Finally, this study offered the opportunity to generalize data provided by student services personnel working in both two-year and four-year higher education institutions.

Date of publication

Fall 12-13-2018

Document Type




Persistent identifier


Committee members

Ann Gilley, Ph.D., Paul Roberts, Ed.D., Heshium Lawrence, Ph.D.


Doctor of Philosophy in Human Resource Development