Measurement of results is a critical process in healthcare in generating reliable data on effectiveness and efficiency of programs. Assessment of outcome provides basis of gauging potential improvements in healthcare ultimately leading to bolstered patient service quality. Process improvement relies on data to realize a positive change on policies and program’s outcomes. Through process improvement, patient’s experiences of care are captured leading to increased satisfaction due to provision of care that is consistent with patient preferences and recognition of complex patient clinical needs. Additionally, process improvement enables provision of patient centered care and promotes shared decision making. The study aims at showing that process improvement ultimately helping providers to continuously improve the results measurement system.

Results measurement should be smart by considering tradeoffs, patient preferences and data that has richer information about factors affecting patient outcomes. Results measurement helps find out what works and how to improve the areas that can be quantified. Measurement is a vital requirement that drives healthcare processes in the right direction and helps track the effects of improvement efforts. Patient outcomes can be improved through adoption of dual-purpose measurement useful for providers of care. Nurses for example support process improvement by collecting patient opinions on how care should be tailored to suit their preference. Process improvement or measurement of results is essential in improving patient care, promoting health of populations, reducing per capita healthcare costs and in minimizing clinician and staff burnout.

Date of publication

Fall 12-6-2020

Document Type

MSN Capstone Project (Local Access)



Persistent identifier



Masters in Nursing Administration

Benchmark Presentation