Effective communication is an important skill set for all nurses to withhold. In the medical field, poor communication skills have been associated with negative patient outcomes, increase in patient dissatisfaction and complaints, faulty treatment adherence, inadequate patient education, malpractice claims and poor patient and healthcare team relationships (Lin et al., 2013). Communication is a learned skill and needs to be taught from the very beginning of nursing school. Nursing schools need to be proactive and prepare their nursing students in promoting clear communication skills to ensure patient safety and satisfaction in care. This issue led to the benchmark project that will help create a standardized patient program with a thorough literature review in hopes to improve nursing student’s communication skills.

Date of publication

Spring 4-17-2022

Document Type

MSN Capstone Project



Persistent identifier



MSN Education

Included in

Nursing Commons